Return Policy

At Bare Footwear, we strive to ensure that our customers are 100% satisfied with their purchase. If, for any reason, you are not satisfied with your order, we are happy to help. Please read our return process and the applicable conditions below.

Common Reasons for Returns and Solutions

Manufacturing Defect or Quality Issue

Is the product defective or does it have a manufacturing or quality defect? If so, we will send you a replacement pair free of charge.

Incorrect Size or Color Ordered

You may return or exchange the product. The cost of the return shipment is the customer's responsibility.

Changed Your Mind

No longer want the product? You may return or exchange it. The cost of the return shipment is the customer's responsibility.

Incorrect or Incomplete Order Received

Did you receive the wrong item or is an item missing from your order? You may return the incorrect item at our expense, or we will send you a replacement pair free of charge.

Damaged Package Upon Delivery

If your package arrived damaged, we will send you a replacement pair at no additional cost.

Incorrect Shipping Information Provided

Please carefully review your shipping information before placing your order. If you need to make changes, contact us as soon as possible so we can determine whether the information can still be updated.

Other Reasons

Please contact us directly. We will gladly work with you to find a suitable solution.

How to Return Your Order

If you wish to return all or part of your order, please follow the steps below:

Step 1 – Contact Us

Within 30 days of receiving your order, send an email to info@bare-footwear.com. Please include your order number and the reason for your return.

Step 2 – Approval and Return Address

Our customer service team will review your request. Once your return has been approved, you will receive the correct return address.

Please note: If your return request has been approved but we do not receive a response or your return shipment within 14 days, your return authorization will expire.

Step 3 – Package Your Return

Carefully pack the product in its original packaging, including all accessories and any included components.

Step 4 – Ship Your Return

Send the package to the provided return address and forward the tracking number to our customer service team.

Step 5 – Refund

Once we have received and inspected your return, we will process your refund within 5 business days using the same payment method that was used to place the order.

Items That Cannot Be Returned

The following products are not eligible for return:

• Products purchased as pre-orders;

• Products that have been used or are no longer in their original condition;

• Products purchased during promotional campaigns.

Promotional Offers

Products purchased during promotional campaigns may be returned. However, a maximum of three items per return request applies. This helps us manage our inventory efficiently while continuing to offer attractive promotions.

Damaged Product Received

Was your product damaged during transit?

Please follow these steps:

• Take clear photos of the damaged product on a flat surface, ensuring that both the damage and the shipping label are clearly visible.

• Send the photos, along with a description of the issue, to info@bare-footwear.com within 5 days of receiving your order.

We will then send you a replacement product free of charge. If the replacement product also has a manufacturing defect or was damaged during transport, you will receive a full refund.

Additional Information

Contact

If you have any questions or need assistance, please contact us at info@bare-footwear.com. Our customer service team is available Monday through Saturday and will respond as quickly as possible.

Important

All returns must be approved by our customer service team in advance. Returns sent without prior authorization will not be accepted.

Thank you for choosing Bare Footwear. We appreciate your trust and are committed to ensuring that you are satisfied with our products.